What is the difference between a broker and a carrier?

Answer:

Presidential Limo is an actual carrier. We hold our own license and own all our own vehicles. We also work with an extensive affiliate network should the need arise in case we may need to use a vehicle for circumstances in the customers best interest like if a vehicle is in-operable or broken down and we need help. Brokers are like Limos.com that connects you with other limo services. In that case you have no idea what kind of limo will actually shows up. All the reviews that are posted on Limos.com are positive ones. They will not post severe bad reviews of the operators. Majority of the limo operators on that site have old and out of date limos and most of the amenities won’t even work.

The most negative thing about this is you’re dealing with the broker company which doesn’t own their own vehicles and don’t have any control over the drivers, their training, etc.  Their agents make the reservation with no knowledge of the industry and upon arrival of your special day, you will be left out with a headache. They rely on a hands off approach which can truly backfire because they have no idea how well the vehicles are being maintained or the driver’s are being trained or even making their random drug testing as required. So be careful dealing with any brokers out there like Limos.com.

What year and make vehicles do you carry?

Answer:

Presidential Limousine operates a fleet of executive sedans, SUV’s – 6, 10 and 14 passenger Lincolns, 14 passenger stretch Expedition and 20 passengers stretch H2 Hummerzines, as well as variety if party buses and limo buses.

Do you offer refreshments?

Answer:

All the limousines are fully loaded and equipped with leather interior, color TV, flat screens, VCR, DVD Player, CD, surround sound stereo, privacy divider, neon lights, mood lights, strobe lights, laser lights, black lights, and star lighted mirrored ceilings.

Can we smoke and eat in the limousine?

Answer:

Presidential Limousine carries non-smoking vehicles. Anything that is labeled food is not allowed in the limousine.

How far in advance should we reserve a limousine?

Answer:

Presidential Limousine suggests you make the reservation as soon as possible to ensure the availability and choice of your limousine for your special event.

What type of deposit do you require?

Answer:

Presidential Limousine requires 50% non- refundable deposit at the time of reservation. We accept major credit cards, cash and money order. Checks are accepted no later than 4 weeks prior to service.

What areas do you offer transportation to?

Answer:

Presidential Limousine provides service to Washington DC, Virginia and Maryland. We have locations in Alexandria, VA. Washington DC and Bethesda, Maryland.

What happens if the vehicle breaks down?

Answer:

In extremely rare cases like a flat tire, or in the event of any breakdown, that portion of the time the vehicle is in-operable will be refunded to the client or you can have that down time at the end to make up for the lost time. Presidential Limo can’t be held responsible for things outside our control like road closures, accidents, etc.

What happens if my guest get sick in the limo?

Answer:

Presidential Limo’s sick fee is up to $500 per incident. So please make sure you let your guests know this is something that you will be holding them responsible for if you have to pay this costs. Unfortunately we only have our contract with one person, and we require all runs involving alcohol to be held with a credit card security deposit of at least $500.00.

What if I have a change in plans? What do I do?

Answer:

Changes are not a problem. Dates and addresses can be changed just by giving us a quick call. There will usually be no charge for an address change if it is in the same city or adjacent town. Address changes the same day of service are strongly discouraged. Changing the date will cost $50.00. In the event of a cancellation, your deposit would be non-refundable. Cancellations within 14 days of service may result in a 100% charge.

How does overtime work?

Answer:

The majority of other limo services charge a full hour of ovetime even if you go over only 10 minutes of that hour. It is important to understand that Presidential Limo’s overtime only starts after 10 minutes of the scheduled drop off time and is pro-rated every half hour. After 30 minutes of the original scheduled drop off time would be rounded up to the full hour of overtime.

Is your company properly licensed and insured?

Answer:

Presidential Limousine has been in business for over a 25 years. We have the proper licensing and carry full insurance on all of our vehicles. We carry policies of 1.5 million on any limos that holds up to 14 and 5 Millions on any other limos that holds more than 14 passengers.

What type of license or training does the chauffeurs have?

Answer:

Most of the time, your chauffeurs will all have commercial class B or A endorsements along with Passenger Endorsements for all limos greater than 10 Passengers. This means they have gone through the DMV written commercial driver’s test and passed as well as a behind the wheel examination. They also must always have a valid medical card on file which is good for a physical exam every 2 years max. Many limo services never tell you about this information because they don’t want you to know and then if you’re limo ever gets pulled over it runs the chance of being towed.

All Presidential chauffeurs go through 2 weeks of training both in class and out in the field going with other experienced chauffeurs. It takes a special type of person to be handle all different crowd types from crazy teenagers to retired adults and we look for the best there is in the business!

How far in advance should I schedule my service?

Answer:

Generally, advanced notice of 7 to 10 days is required to schedule an hourly service. Because the limo industry is route-based, it can be difficult to find a matching run for your limo on short-notice. Expedited pick-ups (with less than 7 day advanced notice) can be arranged but changes or errors increases from last minute communication. Weddings should be scheduled at least 3 months in advance if possible to avoid sell outs.

Where will I be picked up?

Answer:

Presidential Limo offer door-to-door service, which means we will be happy to pick you up and drop you off right where we start. All runs that we quote over the phone include up to 3 pickup address , 3 destination points and 3 drop off’s at the end of the night. Anything else may be subject to extra fee’s due to the cost involved. (Proms: 2 pickup addresses, 2 drop offs and up to 3 destination points).

Many cities also prohibit busses from going down minor roads (such as suburban roads). So for all Party Bus runs we prefer only 1 pick-up address and 1 drop at the end of the night. Please note that all runs involving the consumption of alcohol can’t begin in any parking lot where everyone has to get back in their vehicles at the end of the night and drive off.